Privacy Policy

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CHANGES TO THIS POLICY. 

Because we are constantly improving our sites there may be developments in how we use your data – all such developments will be promptly notified to you in this policy. Your continued use of our website will signify that you agree to any such changes.

By clicking ‘Submit Details’ you hereby confirm that you have read our privacy policy and consent to the details therein.

DATA PROTECTION ACT 2018.

We know how important it is to protect your personal information. Any Personal Information we hold will be subject to the appropriate legal safeguards under the Data Protection Act 2018 The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR). 

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

We will process your Personal Information in accordance with the terms and for the purposes of this agreement. You confirm that you have the consent of any third party whose details you may disclose to Chestnut Grove Rest Home Limited to discuss such details and to authorise us and such third parties referred to in the paragraph below to process such details for the purposes of assessing your enquiry.

We work closely with a number of stakeholders including but not limited to the National Health Service and Lancashire County Council and the Care Quality Commission.

We want our customers to benefit from the full range of options we can offer them, in operating this site, as outlined in this privacy policy, we may send data about site visitors through or to other countries, both inside and outside European Economic Area.

We may also disclose personal information about you to the extent required by Law, Court Order, by Government order or decree. Except as described above, we will not disclose your personal information to any third parties without your consent.

RIGHT OF SUBJECT ACCESS.

We only collect data that is ‘personally identifiable’ to the extent deemed necessary to serve our legitimate business purposes. We ensure that safeguards are in place for the security and privacy of that information. Information held by us will be processed only for purposes for which we have registered under the Data Protection Act.

You have the right to review, correct and delete information from our records, subject to certain conditions. Please contact Head of Compliance should you have any concerns about any aspect of the information we hold. You have the right to ask for a copy of the information that we may hold about you. Upon you making a request in writing we will provide you with a copy of the information which we hold concerning you (after payment of small fee). The address to write to is: The Head of Compliance, Chestnut Grove Rest Home Limited, St Catherines Way off Todd Lane South, Lostock Hall, Preston PR5 5XE.

DATA PRIVACY AND PERSONAL DETAILS.

The personal details which you submit to us (Personal Data) are held by Chestnut Grove Rest Home Limited. It is your responsibility to ensure that your Personal Data is accurate and up to date and to inform us of any changes that need to be made. By submitting your Personal Data you CONSENT to it being processed by Chestnut Grove Rest Home Limited and its group and associate companies as notified in this Policy.

For each visitor to our website, our web server automatically recognises information regarding the domain or e-mail address. We will collect and store the e-mail addresses of those who communicate with us via e-mail or their contact details when submitting an enquiry.

We may use Personal Information provided to us to communicate with you by post, telephone, fax, email or SMS text for the purposes of assisting you with your enquiry. We may also use the information provided for marketing purposes to identify and provide you (by post, telephone, fax, email or SMS text) with details of other similar products or services which we, our group or our associated companies, or an approved third party deem could be of interest to you. By submitting your details you will be giving consent for the details provided to be used in this way.

You can tell us if you do not want to receive marketing information from us and / or from our group or associated companies by writing to the Data Manager, Chestnut Grove Rest Home Limited, St Catherines Way off Todd Lane South, Lostock Hall, Preston PR5 5XE.  If at any time you opt out of being updated we will cease all such future disclosure of data.

If you use standard e-mail for communication with Chestnut Grove Rest Home Limited, information will not be protected in the same way and you should be aware that we cannot guarantee that it remains confidential whilst in transit.

Chestnut Grove Rest Home Limited: St Catherines Way off Todd Lane South, Lostock Hall, Preston PR5 5XE. Website: www.chestnutgroveresthome.co.uk Chestnut Grove Rest Home Limited is registered in England and Wales No 13254408. Registered office address, St Catherines Way off Todd Lane South, Lostock Hall, Preston PR5 5XE. Data Protection Registration No. ZB138918

This site is intended for UK residents only unless otherwise stated. WE WILL COMMUNICATE WITH YOU IN ENGLISH. We may record and monitor calls for service quality.

OUR COMMITMENT TO OUR CUSTOMERS IF YOU ARE DISSATISFIED.

Our goal is to give excellent service to all of our customers but we recognise that things do go wrong occasionally. We take all complaints we receive seriously and aim to resolve all of our customers’ problems fairly, promptly and efficiently. To ensure that we provide the kind of service you expect we welcome your feedback.  If at any time you are not happy with the service that we have given you, in the first instance, please telephone the business area you usually deal with in order to explain your concerns.

Alternatively, if you want to write to us please send your complaint to: Compliance Department, Chestnut Grove Rest Home Limited, St Catherines Way off Todd Lane South, Lostock Hall, Preston PR5 5XE. A copy of our Internal Complaints Procedure is also available upon request from the contact details given above.

Clearly, we would always want to resolve any concerns you raise with us internally. However, should the matter not be resolved to your satisfaction, you may refer the matter to the you can contact the Care Quality Commission who are responsible for inspecting the home and ensuring standards are maintained or if the complaint is not resolved the resident may wish to refer to:

CQC 

CQC South East 

Citygate 

Gallowgate 

Newcastle Upon Tyne 

NE1 4PA 

Telephone: 03000 616161 

E-mail: enquiries@cqc.org.uk

DISCLAIMER

Chestnut Grove Rest Home Limited does not make any representations or give any warranties, express or implied, about the information provided through this website, including any hypertext links or any other items used either directly or indirectly from the Chestnut Grove Rest Home Limited website. Chestnut Grove Rest Home Limited does not accept any responsibility for enabling the reader to link to another website. This privacy policy only covers the Chestnut Grove Rest Home Limited branded websites. Links within this site to external websites are not covered by this policy.

Chestnut Grove Rest Home Limited shall not be liable for any claims or losses of any nature, arising indirectly or directly from use of the information on the Chestnut Grove Rest Home Limited website or hypertext links howsoever arising (except to the extent required by law).

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

This website uses a third party tool to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to the third party. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Neither our services, nor those of the third party providers will associate your IP address with any other data held. Neither we nor our third party providers link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website, or other contact method.

More information on how the data is used, please also see our Privacy Policy.